Still have questions or need help?
Ricoh DTG stands by its equipment, service and support. We stand for quality in our product design, manufacturing, and our employees. Ricoh DTG will provide you the very best in customer care, service and support to ensure that your experience with Ricoh DTG is of the highest quality.
Ricoh DTG provides technical support for the installation, setup, operation and troubleshooting of Ricoh DTG Printers, Ricoh RIP printing software and PowerBright inks while they are under warranty free of charge.
Customers can find many of their questions, training documents, videos, tips & tricks and software downloads by visiting the Ricoh DTG Help &Support page at www.Ricoh DTG.com. You can also email technical support questions to tech1@Ricoh DTG.com. Please be sure to include your name, business name, telephone number and Customer Number if you know it. We will not respond to any email, without proper identification of the sender. If you have already been assigned a case number, include it in the message as well. Please be complete and concise in your questions. You can also call Ricoh DTG Technical Support at 877-626-2538 during the hours of 8:00 AM to 4:00 PM Pacific Time, Monday through Friday.
We are not able to provide support for problems relating to your computer, Windows operating system, or non- Ricoh DTG software. Please direct support issues for these products to the appropriate makers and vendors.
Call Toll-Free in the US, 1-877-626-2538
Technical Support Hours:
8:00 AM to 4:00 pm (PST), Monday – Friday
Email: Tech1@Ricoh DTG.com
For International Support, please contact your local distributor for assistance.
What information do I need to provide when contacting technical support?
Technical support will need your printer serial number located on the back of the printer on the sticker. They will also need the printer firmware and model type. Press the <Jobs> button to be brought to the Jobs page to see this. Technical support may require you provide information such as last time maintenance wasperformed. Go to the diagnostics menu to Printer State/Check Sys Log/Check Printer Log/Printer Info and press <Enter> on Printer Info and record the information. Technical support may ask you for you for your Printer logs and/or your System Logs. To acquire this, you will need a USB Flash Drive to transfer files from the printer to your computer once acquired from the printer. The USB port is located on the right side of the main control panel. To download the Printer Log, go to Copy Printer Logs to front USB. To download the System Log go to the <Diagnostics> Menu then select the Printer Info tab and copy the Log files to a USB Drive.