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When installing the new AnaRIP (version 5.2.2 and above) software, you will notice the installer will also install a printer analytics tool (called “Data Collector”). This software allows for the collection of printer logs and is designed to streamline the technical support process and provide higher quality service to more customers in a shorter amount of time. The printer analytics tool allows technicians to identify error events and use printer health statistics to troubleshoot issues more efficiently. The tool does not collect your customer’s information or data on specific graphic files.
While the use of the Data Collector program is highly encouraged, participation is optional and is not required to use AnaRIP. After installation, you can follow the included instructions to connect your printer to the Data Collector and activate the tool. If at any time you would like to discontinue use of the printer analytics tool, you can simply disable the utility.
View the installation instructions here: